Policy
Shipping
Orders are processed within 1–3 business days. Once your order ships, you'll receive a tracking number by email.
We ship within the United States for a flat rate of $15.00 per order.
Delivery typically takes 3–7 business days after processing.
International orders: we ship worldwide by request. Email info@thepropertone.com with the piece(s) you'd like and your address, and we'll send a shipping quote before you order.
Refunds & Returns
All sales are final. Because our jackets are made in small batches, Proper Tone does not offer refunds, returns, or exchanges once an order is placed.
Please review size, color, and product details carefully before ordering. Questions about fit or fabric? Email info@thepropertone.com before you buy — we're glad to help.
Damaged or incorrect items: if your order arrives damaged, defective, or you received the wrong piece, email info@thepropertone.com within 7 days of delivery with your order number and a photo, and we'll make it right.
Privacy
Proper Tone respects your privacy. We collect only the information needed to process your order and improve your experience: your name, contact details, shipping address, and payment information (processed securely by Stripe — we never store card numbers).
We do not sell your personal information. We may email you order updates and, if you opt in, occasional news about new pieces. To access or delete your data, email info@thepropertone.com.
Terms
By using thepropertone.com and placing an order, you agree to these terms. Prices and availability may change without notice, and we reserve the right to refuse or cancel any order. Products are described as accurately as possible; colors may vary slightly by screen. All content, imagery, and branding on this site is the property of Proper Tone and may not be used without permission.
Contact
Questions about anything above? Email info@thepropertone.com — we typically reply within 1–2 business days.
That's Shipping, Refunds, Privacy, Terms, and Contact all on the single Info page. I dropped Terms in since it rounds out the page nicely — delete that section if you don't want it.